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LiveCallCentre® is guaranteed to generate higher revenue
for you from your website visitors by providing them with
instant customer service. The following are some of the
features that livecallcentre offers:
24-7
Chat Answering
LiveCallCentre® has a 24 hour call centre that can answer
your visitors chats for you after hours and on weekends,
passing you on leads so even when your staff have left for
office we are still gathering leads to pass onto you the
next business day.
Hosted
and Client Hosted
LiveCallCentre® has both a hosted version (stored on our
servers) and a client hosted (stored on your servers)
program allowing you more flexibility.
Report
Download
At the end of each day our team can send you a file with
all the chats that took place that day. This can be
printed off for you to browse no the way home. This
allows an excellent insight into what your staff are
saying to customers and what your customers are looking
for.
LiveCallCentre® allows you to set-up a series of
questions for your visitors to answer once they’ve
clicked the chat button. This will help you to build a
profile of your website visitors before you begin
chatting. You can also use this to follow up with our
website visitors.
Our team can provide you with well-designed buttons to
attract your visitors attention. We can also customise the
chat interface to ensure that it blends with your website.
You can save standard responses to questions to answer
typical customer queries. This saves time and enables you to
word your responses well.
All chats are automatically saved on a secure database
which you can view 24 hrs 7 days a week.
With LiveCallCentre® you can use chat logs to run reports
on various criteria such as operator reports, reports by
date, reports by keyword(s), reports by prechat survey
criteria
Postchat
Survey
Your sales staff can rank conversations based on the
quality or subject of conversation.
Your staff are alerted every time a customer enters a chat
through a beeping sound on their pc.
Your staff can have chats with multiple visitors at the
same time.
Your staff can pass a visitor to another staff member to
handle their query.
Your staff can contact each other instantly with any
queries they may have.
Multiple
Operators
You can have multiple staff online using LiveCallCentre®
Quite often you will have a web visitor who cant navigate
to a particular page on your website. Using
Livecallcentre you can push the page to them so all they
have to do is to click the link and they are there.
Quite a number of our clients use this to encourage
their web visitors to register for a particular product.
Hosted
Software
The chat interface can be loaded onto our server so that
you don't have to do anything more than place the live
chat button on your web pages. In fact, we can also do
this for you if you don't have time. We also have a non
hosted version which can be hosted by you on your
servers.
Allow your visitors to leave a message if you are not
signed in as an operator. This message will be forwarded
directly to your e-mail box. Alternatively we also have
the option of answering the chats for you after hours
too.
This feature brings a little flare as it allows you o
customise the look and feel of your interface in seconds
changing the colour of the interface, the graphics and
the fonts in the conversation with customizable colours,
font types, and sizes. Available for operator and
visitor fonts.
Browser
Compatibility
Livecallcentre is compatible with all browsers ensuring
that you don't have any frustrated chatter trying to get
through.
Click the name of the visitor and see the past chats they
had with your company.
A 'operator is typing' message indicator will appear which
allows the other party to know when you are typing.
Return
Visitor Recognition
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