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Taxback.com
Taxback.com incentivise all of its staff to by
offering commissions to its staff for converting
visitors to customers. With over 300 chats taking
place each day Livecallcentre is by far one of our
most important sources of customers for our
business, says Terry Clune, Managing Director of
TAXBACK.COM. Our customers know they can talk with
us in real time by visiting our website and clicking
the live chat button. Enabling customers to have
their queries answered in real time is an excellent
way to increase customer satisfaction.
" We are very happy with
this service"
Terry Clune
(Managing Director of TAXBACK.COM) |
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VisaFirst.com
Visa First have over 150 chats a day with web visitors from around the world. Its been hugely successful for our company in demonstrating our 'always available' approach to customers and has proved to have a higher conversion rate for us than any other medium whether it be registrations, emails of phone calls.
It also allows me to take a peek at some the chats that customers have had with staff which is a huge eye opener as I can see what services customers are looking for and which may not have been brought to my attention before. It also allows me to see how staff handle customer queries, what approaches work and who performs best.
Barry Dowling (Director)
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Quickstartuk.co.uk
Having seen livecallcentre on another company website we were quick to try it out. Although I was afraid it may add extra work it is brilliant and has increased our sales. Good one guys.
Veronica (Office Manager) |
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