Livecallcentre was founded to bring real-time customer service to the Internet. Today, the company provides online businesses and call centers with reliable, web-based customer communications solutions that increase sales, lower costs, and raise satisfaction levels.

Livecallcentre is designed to facilitate contact between companies and their customers - the first step of true customer relationship management (CRM). Java-based technology for intrinsic compatibility with the Internet, intuitive user interface tools, versatile custom protocols, and faster downloading of the customer client software

• ASP model, which includes ongoing updates to keep businesses current with advances in technology

• Fast, reliable, and low-risk integration with call center business processes and leading CRM systems

• Private label options, which allow businesses to adapt Livecallcentre components to the look and feel of their own corporate identity

• Flexible usage-based pricing that allows call centers to add components at their pace and cost-effectively accommodate higher volumes of customers

• Livecallcentre utilises the Application Service Provider (ASP) model to deliver its complete customer service solution. The application and database are hosted on our servers for reliable and scalable availability. You connect to Livecallcentre technology via the Internet, so there's no need to purchase, install or maintain hardware or software on site. Your up-front costs are minimal, implementation is fast, and system maintenance and upgrades are automatic.