Once visitors enter your website they can simply press the live chat button and begin chatting with your sales staff instantly. As soon as a visitor requests a chat, your salespersons computer beeps indicating that they are ready to chat.

Ever wondered what your sales staff say to your customers? Well now you can see yourself, as all chats are automatically stored on a secure server for you to access 24 hrs a day 7 days a week using your unique user name and password. Livecallcentre can help you to quickly identify who your customers are, what they want and how best to serve them.

You can now integrate Livecallcentre into your website in minutes allowing your staff to begin interacting with your website visitors today. Simply register for a free trial today and we will provide you with a unique link and button to place on your website

There is a well accepted fact in the sales world: Interaction enhances customer service and increases sales

STEP 1: A Visitor opens your website A visitor comes to your website seeking information about your product or service.

STEP 2: Visitor seeks Live Help Visitor clicks the live chat button for live help.

STEP 3: Prechat survey completed You have the option to setup a prechat survey whereby the visitor completes some personal details before entering the chat. Livecallcentre clients have found this to be a very valuable way to generate customers details.

STEP 4: Customer service representative notified As soon as the visitor enters the chat your customer service representative(s) are notified that there is a visitor waiting to chat. *Please note you can choose any staff member you wish to receive visitors. This is generally a receptionist or customer service staff member.

STEP 5: Visitor receives welcome message from the operator Using a canned response system it is also possible to save message templates so that common messages and answers to FAQs can be sent without having to type them each time.

STEP 6: The operator receives the visitors query in real time The time and cost savings are huge as queries can be answered in real time instead of several emails over a few days/weeks.

STEP 7: The visitor thanks the operator for his help