Increase your sales: Chatters are 3 times more likely to buy from the site
Site visitors that are provided the option to chat with a sales expert are 25-200% more likely to make purchases from your website. Online shoppers are still wary to trust a website's catalogue technology and purchasing procedure, and sometimes even the most web savvy shoppers need help. With Livecallcentre, your business can offer your customers the information and online confidence they seek. Agents can use the opportunity to develop relationships with customers and suggest items to upsell.

Improve your customer service: Chatters are twice as likely to return to the site.
90% of customers prefer live human interaction for online assistance, but 80-90% of the same customers would rather not use the phone. Using livecallcentre, customers avoid the hassles of navigating phone systems or waiting on hold for up to an hour to speak with a phone agent. Many will simply give up and find your products elsewhere if they can't get help instantly. This is especially true among dial-up internet users.

Increase your online revenue
Chatters are 3 times more likely to buy from your site having spoken with your sales staff

Increase staff performance
Each chats is automatically saved online so you can access them at the end of every day to see how your staff performed. This will give you a better idea of what your customers requests are and how your staff are handling them.

Reduce your staff costs
One operator can easily handle multiple customers at the same time. Resolving customer support issues with Livecallcentre is up to 90% less expensive than a phone call or an email. By incorporating the live chat button into the emails your staff send to customers you also make it easier for customers to respond quickly.

Increase your customer satisfaction and loyalty
Your customers experience shorter waiting time and get immediate answers to their questions.